Principal Customer Experience Designer

2 weeks ago


Nashik, Maharashtra, India beBeeUserExperience Full time ₹ 12,00,000 - ₹ 17,00,000
Customer Service Automation Design Expert

We are a pioneering SaaS provider revolutionizing customer service through innovative automation and intelligent workflows.

Our mission is to develop cutting-edge customer service automation technology, supported by a comprehensive training methodology that enables businesses to scale exceptional support worldwide.

Key Responsibilities:
  • Design intuitive user interfaces for web and mobile applications.
  • Create engaging UI mockups, wireframes, and interactive prototypes using Figma and/or Adobe XD.
  • Collaborate with product managers and engineers to understand requirements and translate them into user-friendly designs.
  • Apply design thinking principles to solve UX problems and enhance product usability.
  • Maintain consistency in design through adherence to brand guidelines and style standards (fonts, colors, icons, etc.).
  • Conduct design reviews, gather feedback, and iterate based on user needs and business objectives.
  • Develop visual assets as needed, including icons, logos, and branding materials using tools like Photoshop and Illustrator.
  • Research design trends, user behavior, and competitor products to inspire new ideas and drive innovation.

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