Principal Customer Experience Designer
2 weeks ago
We are a pioneering SaaS provider revolutionizing customer service through innovative automation and intelligent workflows.
Our mission is to develop cutting-edge customer service automation technology, supported by a comprehensive training methodology that enables businesses to scale exceptional support worldwide.
Key Responsibilities:- Design intuitive user interfaces for web and mobile applications.
- Create engaging UI mockups, wireframes, and interactive prototypes using Figma and/or Adobe XD.
- Collaborate with product managers and engineers to understand requirements and translate them into user-friendly designs.
- Apply design thinking principles to solve UX problems and enhance product usability.
- Maintain consistency in design through adherence to brand guidelines and style standards (fonts, colors, icons, etc.).
- Conduct design reviews, gather feedback, and iterate based on user needs and business objectives.
- Develop visual assets as needed, including icons, logos, and branding materials using tools like Photoshop and Illustrator.
- Research design trends, user behavior, and competitor products to inspire new ideas and drive innovation.
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1 week ago
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