
Care Coordination Specialist
2 days ago
About the Client:
We're leading the charge in social care evolution, empowering people to live their best lives with cutting-edge technology and world-class care.
The Role
Our objectives include achieving monthly hiring targets, enabling regions and branches to meet their targets, and managing a pipeline of candidates for successful conversions.
- To achieve personal monthly hiring targets.
- To enable the region and branches to achieve their monthly hiring targets.
- To manage a pipeline of up to 100 candidates with a view to convert 20+ hires to new starters per month.
Responsibilities
We're looking for someone to engage inbound applicants, ensuring swift communication meeting our goal of first contact within [2 hours] of accepting their offer. This includes adhering to SLAs for contacting candidates every other day via phone, email, and text.
- Ensuring candidates are communicated swiftly, meeting our goal of first contact within [2 hours] of accepting their offer Adhering to the SLAs of contacting candidates every other day via phone, email, and text
- Supporting candidates to gather correct documentation, processing high volumes of References, DBSs and Right to Work checks
- Ensuring checks are completed correctly with no errors, and all new hires are fully compliant with CQC regulations
- Booking candidates into Training sessions, liaising with trainers to arrange and confirm training dates
- Liaising with Branch Managers and Regional Directors to complete any necessary Risk Assessments for candidates
- Sending Contracts, completing Carer Sign Off forms, and co-signing off team member's candidates
- Data entry and management of candidate files, Compliance Tracker, and Applicant Tracking System
- Escalate issues and blockages to Team Leaders in a timely fashion
Systems and documentation
- Management of the Compliance and Daily Trackers by ensuring all activity is updated in real time
- Use the ATS to record all communication with candidates and ensure they are moved to the relevant status in real time
Measures of success
- Number of new hires onboarded per week / month
- Number of candidates booked to and attending training sessions
- Time to hire (from candidate accepting their offer to first solo shift)
Requirements
To succeed in this role, you'll need:
- 2+ years of experience as an administrator in an HR or Recruitment function
- Exceptional attention to detail
- Strong communication skills
- Organisational skills and ability to prioritise
- Strong interpersonal skills and able to work effectively and collaboratively across an organisation, within a team and as an individual
Work Schedule
You will be required to work UK daytime:
- 13:30 PM – 22:00 PM IST (9:00 am - 17:30pm GMT)
- Monday to Friday
Benefits
You'll enjoy:
- Salary: 7 - 9 lakhs per annum
- Leave: 20 days of annual leave + 11 public holidays
- Fully Remote role
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