Senior Air Travel Operations Manager

2 days ago

Mangalore, Karnataka, India beBeeTravel Full time ₹ 18,00,000 - ₹ 21,00,000
Flight Specialist

As a master of air travel operations, you will oversee the end-to-end management of flight bookings, complex itineraries, and high-touch support for discerning clients.

You'll work across continents and carriers, ensuring every ticket is issued with precision, every fare is optimized, and every request is handled with discretion and speed.

Key Responsibilities:
  • Manage flight bookings, exchanges, cancellations, and ticket issuance via global distribution systems (GDS).
  • Handle complex multi-city, international, and round-the-world itineraries.
  • Apply airline fare rules and interline agreements to deliver the best outcomes for clients.
  • Action passenger name records (PNRs) in line with defined service level agreements (SLAs) and ensure complete documentation across systems.
  • Coordinate fare optimization, refunds, and fare disputes directly with airline partners.
  • Manage special service requests: seat preferences, unaccompanied minors, meals, medical needs, and urgent ticketing issues.
  • Lead debit memo management: Investigate and respond to debit memos (DMs) with speed and accuracy, identify root causes, and implement preventive measures.
  • Collaborate cross-functionally to reduce DM occurrences through staff training, documentation, and process improvements.
  • Own business support platform (BSP) and airline reporting corporation (ARC) workflows with precision - from airline invoicing to reconciliation and reporting.
Requirements:
  • At least 5 years of experience in flight ticketing for high-net-worth individuals (HNIs), travel agencies, online travel agencies (OTAs), or corporate desks.
  • Proficiency in at least one GDS system.
  • Deep understanding of international travel, fare construction, and route planning.
  • Expertise with BSP, ARC, PNR management, ticket issuance, and airline invoicing.
  • IATA Foundation or Consultant Certification required.
  • Excellent verbal communication, attention to detail, and ability to remain calm under pressure.
  • Bonus: Experience in luxury travel, private aviation, or VIP ticketing.
Why This Role?
  • Earn what you're worth. We believe excellence deserves to be matched with a competitive salary that reflects your craft and contribution.
  • Build, don't just belong. As part of our team, you'll have real ownership over what we create and how we define the future of luxury travel.
  • Work where luxury is the standard. From ultra-personalized travel to high-net-worth clients, you'll operate in a space where excellence isn't requested – it's expected.
  • Be part of what's next. Join a future-forward team in a booming global industry reshaping luxury with design, AI, and intuition.
  • Work where the details delight. Health insurance? Yes. Freshly cooked meals? Always. A state-of-the-art office environment.

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