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Service Delivery Coordinator

1 week ago

Gurgaon, Haryana, India Ticketmaster Full time

Ticketmaster requires a dedicated SERVICE DELIVERY COORDINATOR to guarantee excellent customer experiences through efficient issue resolution and prompt communication. Your expertise will make a tangible difference in the lives of our fans.

Your duties will comprise:

  • Coordinating intake queues daily, determining priority requests, and leading collaborative efforts to address fan concerns
  • Liaising with internal stakeholders to advance resolution processes and promote awareness of ongoing tasks
  • Compiling regular reports detailing resolved tickets, shared knowledge, and system performance

To succeed, you must exhibit attention to detail, experience working within established guidelines (e.g., privacy regulations), and an optimistic can-do attitude that elevates stakeholder satisfaction.