
Verbal Communications Trainer
15 hours ago
Key Responsibilities:
- Deliver expert training sessions to develop staff communication skills, language, culture, and customer handling etiquette.
- Analyze needs and design customized training programs to achieve business goals.
- Facilitate new hire training batches and coach agents on pronunciation, grammar, clarity, fluency, and overall customer interaction.
- Develop and update comprehensive training content, modules, and materials based on evolving business needs.
The ideal candidate will have 2-3+ years of experience in contact centers and a strong ability to interpret data to inform strategic training decisions. Additionally, they should possess exceptional interpersonal skills to foster effective collaboration among team members.
A successful career as a Verbal Communications Trainer offers a rewarding opportunity to enhance the communication capabilities of agents and contribute to the success of our organization.
About This Role:
This position requires a highly skilled trainer who can adapt to diverse learning styles and effectively communicate complex ideas to various audiences. The ideal candidate should be well-organized, detail-oriented, and able to manage multiple priorities with ease. They should also be proficient in analyzing training metrics to evaluate program effectiveness and make data-driven recommendations for improvement.
Requirements:
- Strong background in training and development, particularly in verbal communication skills.
- Excellent presentation, coaching, and facilitation skills.
- Able to analyze training needs and develop targeted interventions.
- Proficient in creating engaging training content and materials.
- Ability to work collaboratively with cross-functional teams.
We Offer:
This role provides an exciting opportunity to join our dynamic team and contribute to the growth and success of our organization. We offer a competitive salary package, opportunities for professional development, and a collaborative work environment that fosters creativity and innovation.
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