
Senior Operations Executive
3 days ago
Job Title: Operations Manager
We are seeking a skilled and experienced Operations Manager to join our team.
The ideal candidate will have a strong background in managing teams, ensuring maximum capacity utilization, and delivering results under pressure.
Key Responsibilities:
- Manage daily workflows to ensure maximum capacity utilization
- Ensure schedule adherence for self and team members
- Overcome daily hurdles such as absenteeism, erratic workflow, and ad-hoc requests
- Communicate effectively with the US offices through calls and emails
- Prepare accurate reports and submit them on time
- Perform random quality checks on volumes processed by team members
- Conduct daily meetings with team members and provide timely process updates
Requirements:
- Graduate or master's degree from any stream
- 5-7 years of work experience in managing teams at BPO/KPO
- Strong oral and written communication skills
- Good networking skills across the organization
- Ability to create a challenging and fast-paced team-oriented environment
Career Progression:
The selected candidate may progress to Senior Team Leader, Assistant Manager, or Ops Manager roles based on performance.
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