Senior Data Science Specialist

1 day ago


Hyderabad, Telangana, India ServiceNow Full time

At ServiceNow, we are revolutionizing the way organizations work by harnessing the power of AI and Machine Learning. As an AI Data Operations Specialist, you will play a crucial role in evolving our foundational Data services and capabilities that transform the user experience and workflow efficiency of enterprise services.

Job Overview

This is a techno-operational role where you will hone your technical and operational prowess. You will be deeply engaged with and providing support to our engineering team in data initiatives, ensuring seamless integration of AI-driven insights into our platform.

Key Responsibilities
  • Work directly with BU and AI Product Managers and engineers to research, troubleshoot, and resolve data requests and issues in a timely manner.
  • Develop a detailed understanding of the NOW platform, the architecture of our systems, software, and tools.
  • Be able to troubleshoot and root cause various types of issues and gaps.
  • Effectively prioritize and escalate issues when appropriate, driving problems to resolution as well as manage communication and expectations internally and with stakeholders.

You will engage across corporate functions (Product Management, Development, QA, Operations, Environments) to partner together to solve issues, improve processes, and ensure we are delivering solutions to meet our customer needs.

Requirements

To succeed in this role, you should have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • 5+ years of related experience with a bachelors degree in Engineering, CS, or Information Systems.
  • Self-motivated, customer-focused professional with strong follow-through and clear communication.
  • Coding experience and excellent verbal and written communication skills.
  • Knowledge of AI and Machine Learning.

We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.



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