Senior Operations Manager
3 weeks ago
At MUM Fortrea Development India Pvt Ltd, we are seeking a highly skilled Senior Operations Manager - Centralized Strategy to join our team. As a Senior Operations Manager, you will be responsible for the supervision of assigned direct reports within the department, ensuring efficient and effective management of performance issues and their resolutions.
Key Responsibilities:
- Supervise assigned direct reports and provide guidance on performance management and development.
- Conduct regular performance reviews and develop individual development plans to support staff growth.
- Identify and address performance issues, ensuring timely resolution and escalation as needed.
- Develop and maintain effective relationships with management teams to manage assigned staff in a matrix environment.
GCP & Quality Oversight:
As a Senior Operations Manager, you will be required to have GCP oversight of direct reports, ensuring GCP training is completed, understood, and implemented. You will also be responsible for identifying GCP and quality issues through regular interactions with direct reports and planning/executing required actions to resolve these issues.
Additionally, you will provide inputs on relevant SOPs and standard plans/templates for use by Project Management and Clinical Operations staff. You will also assist with onboarding new direct reports, including conducting and delivering required job role-specific training.
Productivity and Financial Management:
You will be responsible for communicating the status of assigned workload for metric reporting and performing weekly reviews of direct report billable hours and associated utilization per the budget plan. You will also escalate management of outliers for mitigation and adhere to goals and objectives.
Furthermore, you will engage in resource management activities for direct reports, assist with staff recruitment through screening and interviewing, and have financial authority in accordance with the current signature approval matrix.
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