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Digital Transformation Manager

1 month ago

Hyderabad, Telangana, India Congregate Technologies Full time

**Job Summary:**

We are seeking a highly skilled and experienced Digital Transformation Manager to lead our team of Implementation, Conversion and Delivery Specialists in delivering exceptional software implementation solutions.

This role involves overseeing daily operations, addressing customer needs, technical integrations, and ensuring high-quality and timely SaaS implementation.

The manager will be responsible for training new team members, ensuring the timeliness of customer "Go-Lives", and improving processes.

**Key Responsibilities/Duties:**

  • Team Management: Supervise, coach, train, and support a team of Implementation, Conversion and Delivery Specialists; manage performance, and handle escalations
  • Implementation Management: Assess and manage project backlogs, develop and execute delivery plans, and ensure timely completion of all assigned tasks

Oversee configuration within the CRM: Work with billers (customer) to demo and review configurations, ensure accuracy of items impacting payment transactions (invoice types, system settings, terminal activation)

Client Interaction: Maintain ongoing communication with stakeholders, support customer QA and UAT, and ensure accuracy of items impacting payment transactions

Configuration and Integration: Analyze integration types, perform system configurations, and submit integration coding forms within Jira

Process Improvement: Develop and implement streamlined work processes to enhance efficiency and productivity

Documentation and Reporting: Create and maintain high-quality documentation, manage project reports, and provide forecasting

Requirements:

  • A bachelor's degree in Computer Science, Information Systems, or an equivalent degree
  • A minimum of 7 years of relevant work experience
  • 5+ years of experience in Implementations in the software/technology industry
  • Proven experience in project management and technical analysis
  • Strong written and verbal communication skills
  • Proficiency with Microsoft Office Applications (Outlook, Word, Excel, etc.)
  • Ability to work independently and as part of a team

Estimated Salary: $90,000 - $120,000 per year

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual looking for a challenging opportunity, please apply today