User Experience Specialist

7 days ago

Lucknow, Uttar Pradesh, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 10,00,000

Key Responsibilities:

  • We're seeking a Customer Service Representative to handle inquiries, resolve technical issues, and guide users through onboarding, troubleshooting, and using key features.
  • Maintain a friendly, clear, and solution-focused tone in every interaction.
Issue Tracking & Resolution
  • Log technical issues and support tickets accurately using JIRA or similar tools.
  • Educate users on product usage and troubleshoot common problems.
Documentation & Knowledge Base
  • Create and update FAQs, help articles, and user guides to ensure seamless customer experience.
  • Analyze recurring questions or pain points and suggest improvements.
Customer Insights & Feedback
  • Gather and organize customer feedback to drive product and UX enhancements.
  • Monitor social media channels for comments, questions, and concerns.
Performance Monitoring
  • Track KPIs like response time, resolution rate, CSAT, and ticket backlog to optimize customer support.

This role requires strong communication skills, problem-solving abilities, and adaptability to new tools and workflows.

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