Career Opportunities: Deliver Exceptional Customer Experiences

3 days ago

Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 23,000
Customer Service Representative Job Opportunity

We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative. This role involves providing exceptional customer service to clients through various communication channels.

  • Responsibilities include responding to customer inquiries, resolving complaints, and escalating complex issues when necessary.
  • Must have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.
  • Able to handle multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Excellent problem-solving skills with the ability to think critically and make sound judgments.
  • Familiarity with customer relationship management software is an asset but not required.

Required Skills & Qualifications:

  • Graduate or undergraduate degree from a recognized institution.
  • Minimum 2 years of experience in a customer-facing role, preferably in a call center environment.
  • Proven track record of delivering exceptional customer service with high levels of productivity.
  • Ability to adapt to new technologies and processes quickly.
  • Strong analytical and problem-solving skills with the ability to think outside the box.

Benefits:

  • Competitive salary package and benefits including medical and dental insurance.
  • Opportunities for career advancement within the company.
  • Regular training and development programs to enhance skills and knowledge.
  • Flexible working arrangements to support work-life balance.
  • Recognition and reward programs for outstanding performance.

Others:

  • Assessments and requirements will include a written test, SHL SVAR, and typing test.
  • Typing speed and accuracy requirements are 25 words per minute (wpm) and 90%, respectively.
  • Versant Written Test (VWT) threshold is 54+ and SHL SVAR threshold is 44+.
  • Additional assessments may include Amcat (BAA – 24) and SEU+Grammar.

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