Digital CX Transformation Expert

1 day ago


Delhi, Delhi, India Sprinklr Full time

As a Digital CX Transformation Expert at Sprinklr, you'll play a pivotal role in driving innovation and excellence in customer experience management. With our unified platform, you'll have the opportunity to create novel machine learning solutions for next-generation digital applications, working closely with machine learning engineers, data scientists, product management, and design teams.

About Us

Sprinklr is the leading unified customer experience management (Unified-CXM) platform, empowering organizations to deliver human experiences to every customer, every time, across any modern channel, at an unprecedented scale. Headquartered in New York City, we have over 2,400 employees globally, working with more than 1,000 of the world's most valuable enterprises, including global brands like Microsoft, P&G, and Samsung.

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we genuinely care about our employees and provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family.

Our mission is to enable every organization on the planet to make their customers happier. We believe that by empowering each other, we can achieve greatness. Join us in shaping the future of customer experience management

About the Role

This is a key leadership position within our engineering team, reporting directly to our CTO. As a Lead Product Engineer, you'll be responsible for:

  • Developing and delivering high-quality, scalable systems on time and within budget
  • Taking partial ownership of project technical roadmaps, defining project scope, priorities, and timelines
  • Collaborating with machine learning engineers, data scientists, and product management to define project scope, priorities, and timelines
  • Working closely with machine learning leadership to define and implement technology and architectural strategy
Requirements

To succeed in this role, you'll need:

  • A degree in Computer Science or a related quantitative field from a top-tier college
  • At least 3 years of deep learning experience with a proven track record on fast-paced projects
  • Familiarity with cloud deployment technologies, such as Kubernetes or Docker containers
  • Experience with large language models and deep learning tools, such as TensorFlow or Torch
Benefits

At Sprinklr, we offer a competitive salary of $175,000 per annum, plus benefits including:

  • Comprehensive health insurance
  • Leading well-being programs
  • Financial protection for you and your family through a range of global and localized plans

Our estimated annual salary range is between $150,000 and $200,000, based on location and experience.



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