
Senior Manager – Quality Assurance
7 days ago
We are seeking a highly skilled Senior Manager – Quality to lead our quality management initiatives and drive process excellence across our distribution channels.
Key Responsibilities- Project Management and Delivery - Six Sigma
- Execute high-impact strategic projects using Six Sigma methodology to improve process efficiency and reduce costs.
- Mentor Lean Six Sigma projects to improve process efficiency and revenue growth.
- Facilitate change and stakeholder management as part of transformational programs and improvement projects.
- Manage project governance, review structures, and dashboards to ensure successful project delivery.
- Represent the function/organization in external quality competitions and benchmarking initiatives.
- Identify, document, and manage process controls to ensure consistency and quality.
- Conduct regular process gap analysis and implement solutions to improve process efficiency.
- Design and implement process-level training and certification programs to drive adoption.
- Design process flow diagrams using ARIS and other tools.
- Build and measure Quality DNA through training and other initiatives.
- Report quality initiatives to senior management and drive last-mile deployment of quality initiatives.
- Measure success through Six Sigma project closures, business impact, and BPM task completion.
- Lean Six Sigma
- Design Thinking
- Innovation Tools
- Stakeholder Management
- Project Management
- Change Management
- Analytical Thinking
- Statistical Skills
- Mini Tab
- Strong Communication/Presentation Skills
- Facilitation and Interpersonal Skills
Certified Black Belt experience is a must with knowledge of Mini Tab tool. Experience in Design Thinking, Innovation, and other Lean tools is preferred. Graduate with 8+ years' experience in driving Lean Six Sigma improvement and transformational projects in BSFI, preferably in the Insurance sector and distribution functions.
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