Senior Manager – Quality Assurance

7 days ago


Gurgaon, Haryana, India Max Life Insurance Company Limited Full time
Job Summary

We are seeking a highly skilled Senior Manager – Quality to lead our quality management initiatives and drive process excellence across our distribution channels.

Key Responsibilities
  1. Project Management and Delivery - Six Sigma
  2. Execute high-impact strategic projects using Six Sigma methodology to improve process efficiency and reduce costs.
  3. Mentor Lean Six Sigma projects to improve process efficiency and revenue growth.
  4. Facilitate change and stakeholder management as part of transformational programs and improvement projects.
  5. Manage project governance, review structures, and dashboards to ensure successful project delivery.
  6. Represent the function/organization in external quality competitions and benchmarking initiatives.
Process Excellence
  1. Identify, document, and manage process controls to ensure consistency and quality.
  2. Conduct regular process gap analysis and implement solutions to improve process efficiency.
  3. Design and implement process-level training and certification programs to drive adoption.
  4. Design process flow diagrams using ARIS and other tools.
Quality Culture and Capability Building
  1. Build and measure Quality DNA through training and other initiatives.
  2. Report quality initiatives to senior management and drive last-mile deployment of quality initiatives.
  3. Measure success through Six Sigma project closures, business impact, and BPM task completion.
Key Competencies/Skills
  • Lean Six Sigma
  • Design Thinking
  • Innovation Tools
  • Stakeholder Management
  • Project Management
  • Change Management
  • Analytical Thinking
  • Statistical Skills
  • Mini Tab
  • Strong Communication/Presentation Skills
  • Facilitation and Interpersonal Skills
Desired Qualification and Experience

Certified Black Belt experience is a must with knowledge of Mini Tab tool. Experience in Design Thinking, Innovation, and other Lean tools is preferred. Graduate with 8+ years' experience in driving Lean Six Sigma improvement and transformational projects in BSFI, preferably in the Insurance sector and distribution functions.



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