SAP Service Management Expert

11 hours ago

Nagpur, Maharashtra, India beBeeService Full time ₹ 15,00,000 - ₹ 20,00,000

SAP Service Management Professional

We are seeking an experienced SAP Service Management expert to fill a key role in our organization.

About the Position:

The ideal candidate will be responsible for implementing, configuring, and supporting the SAP Service Management module in alignment with business requirements and best practices. You'll play a crucial part in designing end-to-end service processes and integrating them across SAP modules and third-party systems.

Main Responsibilities:

  • Analyze business needs and map them to SAP SM functionalities.
  • Configure the SAP SM module, including service orders, service contracts, warranties, notifications, and customer service processes.
  • Collaborate with functional and technical teams to design and implement solutions.
  • Provide support for SAP SM-related incidents, enhancements, and upgrades.
  • Conduct user training and create functional documentation.
  • Integrate SAP SM with modules like SD, MM, PM, and CRM.
  • Participate in full lifecycle SAP implementations and/or rollouts.
  • Work closely with stakeholders to improve service delivery and customer experience.

Required Skills and Qualifications:

  • Bachelor's degree in IT, Engineering, Business, or related field.
  • Hands-on experience in SAP SM (Customer Service module).
  • Strong knowledge of service order processing, warranties, returns, and repairs.
  • Experience with integration to SD, MM, PM modules.
  • Good understanding of service processes in industries like Manufacturing, Automotive, or Utilities.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • SAP certification in SM or related module (preferred).

Benefits:

This is a fantastic opportunity to work with a cutting-edge technology and contribute to the growth and success of our organization. If you have a passion for service management and a desire to learn and grow, we encourage you to apply.

How to Apply:

Please submit your resume and cover letter to us. We look forward to reviewing your application.

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