Retail Store Leader

Job Title:

Retail Store Leader

Overview

The ideal candidate will drive sales growth, improve customer satisfaction and foster a positive work environment. They will also oversee the daily operations of the retail store, ensuring high-quality standards are maintained.

Key Responsibilities

• • Greet customers warmly and ensure associates do the same to enhance overall customer experience.

• • Provide exceptional customer service by addressing queries and complaints promptly and fairly.

• • Establish long-term relationships with customers by consistently meeting their expectations.

• • Drive sales performance by allocating targets to staff, developing sales leadership culture and motivating teams to achieve results.

• • Foster a positive work environment by promoting effective communication among team members and encouraging professional development opportunities.

Requirements

• Excellent customer service skills and ability to handle difficult situations effectively.

• Strong leadership and teamwork skills, with a proven track record of driving sales growth and improving customer satisfaction.

• Ability to analyze data and make informed business decisions.

• Effective communication and interpersonal skills, with a focus on building strong relationships with colleagues and customers.

• Proficiency in cash management and inventory control procedures.

• Ability to maintain confidentiality and handle sensitive information discreetly.