Senior Delivery Manager

1 week ago

Noida, Uttar Pradesh, India ION Full time
Job Description

As a Senior Delivery Manager at ION, you will be responsible for managing all aspects of delivering on an engagement with a client. Your primary responsibility will be to manage ION consultants to deliver software solutions for our client and hold the client accountable for providing the dependencies required by the ION consultant teams to deliver the project.

Key Responsibilities
  • Act as the primary representative for ION's program delivery function, leading multiple work streams and engaging directly with the client's senior delivery and technical management.
  • Develop and manage a comprehensive program implementation plan, continuous tracking, impediment resolution and dependency management frameworks while ensuring seamless integration between ION and client teams.
  • Oversee financial performance, ensuring alignment with program P&L targets, including revenue and gross margin objectives.
  • Lead resourcing, promoting positive, collaborative and productive team dynamics, conflict resolution, and personnel development.
  • Manage client communications and stakeholder expectations, ensuring all relationship aspects are aligned with successful programme outcomes.
  • Establish and maintain processes and controls to ensure quality is upheld throughout the project lifecycle, leveraging business and technology expertise to deliver exceptional results.
  • Oversee contractual management, ensuring that program delivery aligns with the terms of the contract.
Additional Responsibilities
  • Hands-on involvement in project details is welcome and encouraged. This might include reviewing UX designs, testing software, writing requirements and editing technical documents.
  • Delivery consulting: being at the forefront of best practices and advising our clients in the practical application of best practices and guiding them through process and organization transformation.
  • Strategic planning and roadmap development for major technology transformations.
  • Business development: develop client relationships, identify opportunities and help shape and deliver pitches.
  • Being an ambassador for the ION brand.
Requirements
  • Strong Project Management skills: planning, tracking, risk identification and mitigation.
  • Proven record of executing complex projects or programmes in direct collaboration with the client.
  • Track record of building and executing multi-level governance models.
  • Energy to drive project progression across multiple delivery squads.
  • People management.
  • Stakeholder management.
  • Agile development methodologies.
  • Working knowledge of financial industry concepts and vocabulary.
  • Working knowledge of typical financial flows and architecture.
  • Excellent communication skills: able to represent the team, project and firm in client situations, and similarly also be an advocate for the client.
  • Financial management experience (revenue, cost, duration) of portfolio management processes.
  • Excellent problem-solving skills and collaborative style of working.
Experience
  • Minimum 5 years of experience managing the implementation of financial services systems in multi-cultural and highly distributed teams, Commercial banking experience preferred.
  • Minimum 5 years of experience managing teams 5 – 12 people.
  • Minimum 5 years of experience in IT Industry.
  • Software development experience a plus.
Education
  • Bachelor degree, ideally in Computing Science or related field.
  • Finance education a plus.

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