Senior Assurance Expert

3 days ago

Meerut, Uttar Pradesh, India beBeeAuditor Full time ₹ 9,00,000 - ₹ 10,90,000
Job Description:

The Quality Assurance Specialist will be responsible for conducting quality reviews and audits to ensure compliance with process SOPs and GRS QA Framework & guidelines.

Responsibilities:

  • Conduct monthly quality reviews/audits according on stipulated timeframe/SLA
  • Validate data accuracy, completeness, and alignment with business and regulatory standards
  • Analyze error trends, identify root causes, and suggest corrective actions or process improvements
  • Document QA findings and maintain accurate quality logs and reports
  • Provide timely feedback to BPO vendor partners teams
  • Participate in calibration sessions with onshore counterparts and BPO QA teams
  • Act as a subject matter expert (SME) on underwriting procedures, business rules, and quality governance
  • Provide support in creating and maintenance of QA calibration guide for all existing process and new transition process
  • Resolve dispute in rebuttal according to action plan agreed by the team in time
  • Log error tracked and follow-up on the correction by the processor
  • Participate in any training session from business stakeholder and update QA SOP to align with the change
  • Responsible in new starter training as mentor and dedicated trainer for different processes
  • Undertake any ad hoc tasks and responsibilities as and when required
  • Maintaining a highly effective and responsive working relationship with all internal and external stakeholders

Qualifications & Experience:

  • Bachelor's degree in commerce, Business Administration, or a related field
  • 5 –8 years of experience in P&C insurance operations, with a strong focus on underwriting for European and/or London markets
  • Minimum 2+ years of audit, quality assurance, or process excellence experience, preferably in a BPO or shared service environment
  • Familiarity with multiple lines of business within commercial or specialty insurance (e.g., Property, Casualty, Marine, Terrorism, Financial Lines, etc.)
  • Strong understanding of compliance, control, and documentation standards in underwriting processes

Key Skills:

  • High attention to detail and accuracy
  • Ability to interpret and apply underwriting guidelines, documentation and identify control gaps
  • Strong communication and stakeholder management skills across geographies and teams
  • Working knowledge of policy administration systems, workflow tools, and audit platforms
  • Proven ability to work independently and manage multiple audits with tight timelines
  • Comfortable working in a dynamic, evolving environment with matrixed teams
  • Strong analytical and problem-solving skills
  • Proficiency in MS Excel and reporting tools
  • Ability to work in a fast-paced, deadline-driven environment

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