Senior Cloud Reliability Engineer

We are seeking a seasoned professional to fill the role of Senior Cloud Reliability Engineer. This position will play a crucial part in our Shared Capabilities, Service Reliability and Operations group.

About the Role

• Be a Professional SRE: Implement site reliability engineering and DevOps best practices, ensuring seamless integration into the product backlog, focusing on high availability, scalability, self-healing, observability, continuous delivery, security.
• Build and maintain comprehensive monitoring for all aspects of infrastructure, micro-services and the platform, implementing Alerting mechanisms using cloud-native solutions.
• Automate Infrastructure as Code (IaC) and Continuous Integration/Continuous Deployment (CI/CD), promoting best practices for our CI/CD processes.
• Provide primary operational support and engineering for multiple large, distributed platforms.
• Act as the go-to person for any production issue, troubleshooting and monitoring until successful mitigation, communicate effectively, post-mortem, and implementation of learnings.
• Focus on Continuous improvement and technical standards, drive improvements in productivity, monitoring, tooling, and set industry best practices.
• Participate in on-call/shift rotations (L2), driving troubleshooting and mitigation activities while working on incidents.
• Maintain end-to-end security, ensuring adherence to best practices standards.
• Stay up-to-date with emerging cloud technology trends, especially around DevOps, Service Reliability, and Security.
• Adopt pan-TR operation principles to ensure consistency and efficiency.
• Document tribal knowledge, maintaining constant upkeep of documentation and runbooks to ensure teams receive necessary information at the right time.
• Collaborate within teams - Canada, US, Mexico, and India.

Requirements:

• Bachelor's degree in Computer Science or related field.
• 6-10 years of experience as a SRE.
• Minimum 3 years of experience as DevOps engineer and/or Cloud engineer with hands-on experience in AWS or Azure cloud technologies.
• Highly skilled in Unix/Linux and knowledge (exposure to RHEL).
• Proven experience in building and operating PRODUCTION cloud-native infrastructure, applications, and services on AWS or Azure.
• Experience with Version Control and CI/CD (Git / CodePipeline or Azure DevOps ).
• Experience with writing Infrastructure as Code (IaC) (Terraform, CloudFormation, or Azure Resource Manager ).
• Scripting and programming experience (Bash, PowerShell, or Python).
• Experience or knowledge of Distributed logging: ELK, DataDog, CloudWatch, or Azure Monitor.

What's in it for you:

• Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news.
• Backed by our commitment to continuous learning and market-leading benefits, you'll be prepared to grow, lead, and thrive in an AI-enabled future.
• Industry-Leading Benefits: Comprehensive benefit plans, flexible vacation, company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Flexibility Work-Life Balance: Flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.
• Career Development and Growth: Fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions.
• Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus.
• Social Impact: Make an impact in your community with our Social Impact Institute, offering two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.