Data Engineering Team Lead

2 weeks ago

Chennai, Tamil Nadu, India beBeeDelivery Full time ₹ 15,00,000 - ₹ 22,50,000

Role Overview

Lead a team of Data Engineers and Consultants across offices, ensuring high-quality delivery and adherence to standards.

Manage service delivery for all clients, ensuring SLAs and KPIs are met consistently.

Key Responsibilities

  • Coordinate triaging and resolution of incidents and service requests raised by client stakeholders.
  • Continuously improve the operating model, including ticket workflows, escalation paths, and monitoring practices.
  • Support transition from project mode to Managed Services – including knowledge transfer, documentation, and platform walkthroughs.
  • Ensure documentation is up to date for architecture, SOPs, and common issues.
  • Contribute to service reviews, retrospectives, and continuous improvement planning.
  • Report on service metrics, root cause analyses, and team utilization to internal and client stakeholders.
  • Participate in resourcing and onboarding planning in collaboration with engagement managers, resourcing managers, and internal cluster leads.
  • Act as a coach and mentor to junior team members, promoting skill development and strong delivery culture.

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