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1 week ago
Job Title: Technical Support Analyst
About the Role:We are seeking a highly skilled technical professional to provide expert support and guidance to our clients. The ideal candidate will have a strong background in customer communication, management, and presentation skills.
Key Responsibilities:- Provide solutions and address technical issues reported by customers in a timely and effective manner
- Act as a subject matter expert in handling Geospatial data management and usage, ensuring seamless integration with our Web GIS platform
- Identify, understand, and articulate solutions to customer issues using advanced Web GIS knowledge
- Coordinate and deliver product trainings to customers remotely and on-site, enhancing their understanding of our platform
- Installation, Configuration of Enterprise Geodatabases, and Version management, Replication over supported RDBMS
- Excellent customer communication, management, and presentation skills
- Establish trust and relationship with clients and act as a GIS SME for the customer
- Experience with Esri software and strong problem-solving and analytics skills
- Hands-on experience in working with Enterprise Geodatabases, Versioning, Replication, and Installation, Configuration
- Background in software support or technical customer service with direct end-user contact
- Clear understanding of ArcGIS Enterprise architecture, applications, and functionality
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