
Cloud Infrastructure Management Specialist
2 weeks ago
We are seeking an accomplished Senior Cloud Infrastructure Engineering Team Lead to oversee the management of mission-critical cloud infrastructure for our customers worldwide.
This role involves providing 24/7 managed support for these cloud environments, leading a team, and ensuring customer satisfaction exceeds expectations.
You will collaborate closely with the DevOps and engineering teams by sharing your expertise and suggestions.
- Establish relationships with partners to identify opportunities.
- Maintain high levels of customer satisfaction by meeting service level agreements (SLAs).
- Resolve issues holistically, focusing on complete problems.
- Review tickets and escalate to management as necessary.
- Lead a team of Cloud Engineers, providing technical guidance and expertise when required.
- Act as the primary point of contact for escalations and resolve issues through hands-on approach.
- Interact with customers via tickets, calls, emails, and regular sync-up calls.
- Evaluate team member performance periodically and provide feedback to the team and HR.
The successful candidate will be responsible for:
- Partnering with cross-functional teams to drive business growth.
- Providing exceptional customer service and support.
- Developing and implementing effective solutions to complex problems.
- Leading a team of skilled engineers to achieve business objectives.
- Ensuring seamless delivery of services and products.
- Maintaining high levels of customer satisfaction.
To be considered for this role, you must have:
- At least 10+ years of experience in L3 technical support with a cloud-first data center or cloud support services organization.
- In-depth knowledge of cloud, containers, virtualization, and related technologies and concepts.
- Hands-on experience with Linux, MySQL, Vmware/KVM, and on-premises cloud technologies.
- Familiarity with monitoring systems (Prometheus/Nagios/Zabbix/SolarWinds/ManageEngine etc.).
- Working knowledge of Storage, Networking, Backup, and Bash.
- Excellent communication skills with clear verbal and written articulation.
- Experience managing a team of at least 4 people in this role.
- Bachelor's degree in a relevant field.
A strong background in:
- Cloud computing platforms (AWS, Azure, Google Cloud).
- Containerization (Docker, Kubernetes).
- Virtualization (VMware, KVM).
- Scripting languages (Bash, Python).
- Database management (MySQL, PostgreSQL).
We offer a dynamic work environment with opportunities for growth and professional development.
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