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Customer Success Director

2 weeks ago

Kolkata, West Bengal, India Wipro Full time

As a Customer Success Director at Wipro, you will lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team and conduct effective resource planning to maximize the productivity of resources, people, technology, etc.

You will review and monitor resource planning and fulfillment in line with account requirements and costs of delivery, optimize manpower and minimize leakages by working closely with delivery head, and ensure retention by offering relevant trainings and certifications of all allocated resources.

  • Resource Allocation: Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery.
  • Retention: Offer relevant trainings and certifications of all allocated resources.