A New Career Opportunity

1 week ago

Dombivli, Maharashtra, India beBeeCustomerAccount Full time ₹ 20,00,000 - ₹ 25,00,000
Customer Account Specialist Job Description

As a proactive and customer-focused professional, you will be responsible for managing customer interactions, encouraging subscription purchases, and resolving outstanding overages.

This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

To succeed in this position, you must possess advanced knowledge of Microsoft Excel software, basic knowledge of Microsoft Word, analytical skills to track performance metrics and improve processes, organizational and detail-oriented abilities to meet deadlines, problem-solving skills, experience in customer service, strong communication and negotiation skills, and proficiency with CRM systems.

Key Responsibilities:

  • Contacting customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Processing orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinating account suspensions for non-response as needed, ensuring proper documentation.
  • Maintaining detailed records of follow-ups and interactions.
  • Generating reports on:
  • Number of follow-ups conducted.
  • Conversion rates from trials to purchases.
  • Accounts suspended due to non-response.

Applicant Requirements:

You are an excellent communicator with a passion for delivering exceptional customer experiences. Your skills include:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office, particularly Excel.
  • Ability to work independently and as part of a team.

Why Work With Us:

Our organization is committed to fostering a progressive culture that encourages creativity, diversity, and respect for individuality. We value our employees' contributions and strive to create a positive and inclusive work environment.

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