Cloud Infrastructure Specialist

4 days ago

Bengaluru, Karnataka, India Saas Based Product Company Full time

Job Overview

Saas Based Product Company seeks a skilled Cloud Infrastructure Specialist to ensure successful deployments of our software product with clients.

The ideal candidate will possess a deep understanding of the system, be able to troubleshoot and analyze complex problems, and work collaboratively with configuration engineers to implement effective solutions.

This role is perfect for someone who enjoys problem-solving, diving deep into system behavior and data, and working collaboratively to ensure smooth client implementations.

Main Responsibilities:

  • Software Implementation & Client Engagement:

Work closely with clients and internal teams to implement our software product efficiently. Understand client-specific requirements and ensure configurations align with their business needs.

  • Problem Analysis & Troubleshooting:

Diagnose and resolve complex system issues by analyzing data, system functionalities, and configurations. Correlate system behaviors with underlying data to identify root causes. Investigate issues from multiple angles, including software implementation, configurations, and client-specific customizations.

Work with configuration engineers and development teams to recommend and implement necessary fixes.

  • System Expertise & Customization Support:

Gain deep knowledge of the system to provide expert guidance on configurations and enhancements. Analyze code-level implementations when necessary to understand software behavior, though the role is not focused on hardcore coding. Support client-specific customizations to ensure seamless functionality and performance.

  • Collaboration & Continuous Improvement:

Partner with software implementation, product, and engineering teams to enhance system deployment and issue resolution. Provide insights on product improvements based on real-world client implementations. Document troubleshooting methodologies and best practices to optimize future implementations.

Key Requirements:

  • Strong experience in software implementation and troubleshooting enterprise software.
  • Ability to analyze system data and correlate it with functional behaviors.
  • Familiarity with software architecture, system configurations, and integrations.
  • Understanding of coding principles (without the need for extensive development work).
  • Excellent problem-solving and analytical skills with strong attention to detail.
  • Strong communication skills and ability to collaborate across teams.

Preferred Qualifications:

  • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
  • Experience working in Professional Services, Customer Success, or Enterprise Software Implementation.
  • Exposure to cloud-based solutions, SaaS platforms, and enterprise IT environments.
  • Familiarity with ITIL, Agile, or other IT service management frameworks is a plus.

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