Full Stack Development Lead
5 days ago
About Holiday Tribe
We are a travel tech brand that specializes in leisure travel and creating memorable holiday experiences. Our brand integrates technology for speed, scale, and accuracy in curating holidays, and focuses on customer success throughout the booking and travel journey to create delightful memories.
We offer curated holidays to over 30 destinations worldwide, with extensive hotel networks, diverse activities, and partnerships with tourism boards.
Job Summary
The IT Operations Manager will be responsible for overseeing Site Reliability Engineering (SRE) and Incident Management processes, ensuring high availability, performance, and reliability of IT infrastructure and services.
This role requires expertise in monitoring, automation, incident response, and continuous improvement to enhance system stability and reduce downtime.
Main Responsibilities:
- User Query & Incident Management ∙ Lead triage, resolution, and escalation of user-reported issues across applications and services. ∙ Implement and maintain ticketing and tracking systems (e.g., Jira, Service Now, Zendesk) for efficient query management. ∙ Define SLAs (Service Level Agreements) and ensure timely responses to support requests. ∙ Work with development teams to analyze recurring user issues and implement long-term solutions. ∙ Establish self-service knowledge bases and automation for common user queries.
- Deployment & Release Management ∙ Oversee CI/CD pipelines to ensure seamless code deployments across staging and production environments. ∙ Collaborate with developers to optimize release workflows and ensure zero-downtime deployments. ∙ Manage rollback strategies to minimize impact in case of failed deployments. ∙ Ensure adherence to best practices in version control (Git), testing, and security compliance.
- System Monitoring & Performance Optimization ∙ Implement and maintain real-time monitoring and alerting systems (e.g., Prometheus, Grafana, New Relic, Datadog). ∙ Continuously analyze system performance, latency, and error rates to proactively address bottlenecks. ∙ Drive incident response strategies, ensuring quick detection, diagnosis, and resolution of system issues. ∙ Conduct regular audits and stress tests to ensure system scalability and resilience.
- Automation & Process Optimization ∙ Develop and deploy automation scripts (Python, Bash, Terraform, Ansible) to eliminate manual operational tasks. ∙ Automate infrastructure provisioning and configuration using Infrastructure-as-Code (IaC) practices. ∙ Implement chatbots and AI-driven solutions to enhance customer support automation. ∙ Enhance log management, anomaly detection, and proactive issue resolution through AI/ML techniques.
- Cross-Functional Collaboration & Documentation ∙ Work closely with development, DevOps, and support teams to streamline workflows. ∙ Maintain clear documentation of operational procedures, playbooks, and runbooks. ∙ Provide training and mentorship to junior team members and customer support engineers. ∙ Drive continuous improvement initiatives to enhance user experience and system reliability.
Requirements:
∙ Strong experience in Full-Stack Development (React, Angular, Node.js, Python, Java, Go, etc.). ∙ Expertise in CI/CD pipelines, automated testing, and deployment strategies. ∙ Proficiency in cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes). ∙ Hands-on experience with monitoring, logging, and alerting tools (e.g., Splunk, Datadog, Prometheus, ELK Stack). ∙ Deep understanding of database management (SQL, NoSQL, Redis, PostgreSQL, MongoDB). ∙ Knowledge of automation tools (Ansible, Terraform, Jenkins, GitHub Actions, Argo CD). ∙ Experience in user query management platforms (Zendesk, Freshdesk, ServiceNow, Jira Service Desk).
Qualifications:
∙ Bachelor's/master's degree in computer science, IT, or related field. ∙ 7+ years of experience in IT Operations and Full-Stack Development. ∙ Prior experience in startup environments preferred. ∙ Relevant certifications are a plus (AWS DevOps Engineer, Kubernetes Administrator).
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