AI Voice Agent Implementation Manager

8 hours ago

Gurgaon, Haryana, India beBeeImplementation Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

Imagine shaping the future of how enterprises engage with their customers through AI voice agents. This is your chance to join a team where strategy, customer impact, and AI come together.

You will work closely with new customers to understand their needs, design tailored solutions, and drive successful implementations. As a senior implementation and solutioning manager, you will be responsible for:

1. Engaging with enterprise customers during pre-sales and pilot phases to understand their business needs and design tailored solutions.

2. Translating customer use cases into clear implementation plans, call flows, and customer journeys.

3. Driving end-to-end delivery of solutions, ensuring projects are executed on time, within scope, and aligned with customer expectations.

4. Collaborating cross-functionally with product, engineering, and operations teams to manage integrations, conduct UATs, and take accounts live.

5. Building and nurturing strong customer relationships, acting as the trusted advisor and primary point of contact for assigned accounts.

6. Leading project planning and governance, ensuring smooth communication, issue resolution, and stakeholder alignment.

What You Need:

1. 4-7 years of experience in solutioning, implementation, account management, or pre-sales consulting roles.

2. Background in SaaS, enterprise software, AI, or financial services/fintech preferred.

3. Strong track record of owning customer implementations from pilot to go-live with measurable business impact.

4. Hands-on experience with system integrations (telephony, CRMs, APIs, or similar).

5. Excellent communication and presentation skills; able to influence both CXOs and operational stakeholders.

6. Strong problem-solving and analytical mindset, with the ability to translate business needs into technical solutions.

7. Highly agile and proactive, comfortable working in fast-paced startup environments.

8. Natural collaborator with the ability to work cross-functionally across product, engineering, and business teams.

What We Offer:

1. High-Impact Work: Directly shape how some of India's top lenders engage with millions of customers through AI voice agents.

2. Ownership & Autonomy: Lead customer implementations end-to-end, with real accountability for outcomes.

3. Learning & growth: Annual learning allowance and mentorship opportunities.

4. Flexibility: WFH options twice a month, flexible hours, and competitive appraisal hikes.

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