Professional Collections Specialist

1 day ago

Cochin, Kerala, India beBeecollections Full time ₹ 6,00,000 - ₹ 9,00,000
Remote Collections Professional

We are looking for dynamic and goal-oriented individuals to join our third-party collections process. This is an excellent opportunity for those with a background in international business process outsourcing (BPO) voice processes, particularly those who have experience in collections or customer support.

Key Responsibilities:

  • Handle outbound and inbound calls for collections in line with client policies.
  • Follow up with customers on overdue accounts in a professional and persuasive manner.
  • Maintain accurate records of customer interactions and payment commitments.
  • Meet defined productivity and quality benchmarks.
  • Provide timely updates and escalate issues where necessary.

Requirements:

  • Minimum 1 year of experience in an international BPO voice process (preferably in collections or customer service).
  • Strong command of spoken English with a neutral or US/UK accent.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to handle pressure and meet targets in a fast-paced environment.
  • Flexible to work in rotational shifts (including night shifts).

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