Lead Implementation Project Manager

2 days ago

Ahmedabad, Gujarat, India beBeeManager Full time ₹ 19,47,000 - ₹ 23,13,000
Job Overview:

Kapture Cx is an enterprise-grade SaaS-based customer support automation platform that provides businesses across industries with all-in-one customer service software.

You will lead and manage complex implementation projects, ensuring their successful execution from initiation to delivery.

Key Responsibilities:
  • Project Leadership:
    • Take full ownership of assigned projects, ensuring their successful execution from initiation to delivery.
    • Act as the primary point of contact for customers, steering project discussions and managing expectations.
    • Foster the development and implementation of solutions, ensuring alignment with client requirements and business objectives.
  • Team Management:
    • Lead, mentor, and manage a team of project managers, liaise with developers, QA, and other stakeholders involved in project delivery.
    • Foster a collaborative and results-driven team environment, promoting accountability and professional growth.
    • Monitor team performance and provide constructive feedback to ensure project milestones are met.
  • Stakeholder Engagement:
    • Conduct regular status meetings and act as the bridge between technical teams and business stakeholders.
    • Collaborate with cross-functional teams to resolve challenges and streamline workflows.
  • Business Reviews and Reporting:
    • Develop and execute weekly and monthly business review plans with clients.
    • Prepare and present project performance reports, highlighting successes, challenges, and actionable insights.
  • Risk Management and Problem Solving:
    • Identify project risks and implement mitigation strategies to ensure smooth delivery.
    • Troubleshoot technical and operational issues, ensuring quick resolution to maintain project timelines.
  • Process Optimization:
    • Implement industry best practices to improve project management workflows.
    • Innovate processes to enhance the efficiency and effectiveness of project execution.

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