Frontend Support Team Manager

2 days ago

Jaipur, Rajasthan, India beBeeSupport Full time ₹ 8,00,000 - ₹ 15,00,000
Job Overview

We are seeking a skilled professional to manage support tasks, frontend issue resolution, and lead a small team.

Key Responsibilities:

  • Ticket Management:
    • Analyze and prioritize frontend-related support tickets.
    • Distribute tasks to team members based on skillset and urgency.
    • Ensure timely resolution and high-quality support delivery.
  • Technical Expertise:
    • Provide hands-on support for HTML5, CSS3, jQuery, and WordPress issues.
    • Troubleshoot and debug frontend issues efficiently.
    • Assist team members with complex problems and provide technical guidance.
  • Team Leadership:
    • Lead and mentor a small team of frontend support executives.
    • Monitor progress and provide performance feedback.
    • Ensure adherence to processes and quality standards.
  • Client Communication:
    • Communicate effectively with clients to gather requirements and provide updates.
    • Ensure customer satisfaction with clear, professional correspondence.

Required Skills and Qualifications:

  • Technical Proficiency: Strong command of HTML5, CSS3, and jQuery.
  • Proficiency in WordPress (themes & plugins).
  • Excellent verbal and written communication.
  • Critical Thinking: Analytical and problem-solving ability.
  • Ability to prioritize and manage multiple support tickets.
  • Experience in team coordination and task delegation.
  • Knowledge of basic PHP programming.

Preferred Qualifications:

  • Prior experience in a support or ticket-based environment.
  • Knowledge of JavaScript frameworks (React, Angular, Vue) is a plus.
  • Familiarity with project management tools like Trello, Jira, or Zoho.

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