Cloud Security Expert

3 days ago

Pune, Maharashtra, India Cequence Security Full time

**About Cequence Security:**

Cequence Security is a pioneering company in Unified API Protection, offering the only solution that unifies API discovery, inventory tracking, risk analysis, and native mitigation with real-time threat protection against evolving API attacks.

We protect over 2 billion user accounts across our Fortune 500 customers. Our innovative approach enables us to stay ahead of emerging threats and provide unparalleled security for our clients.

Job Summary:

As a Senior Support Engineer at Cequence Security, you will be responsible for managing critical customer issues, providing regular communication on tickets, delivering new product training, writing knowledge base articles, and participating in weekend on-call support.

You will also be deeply involved in defining and building the foundation for the Customer Success organization at Cequence. This role requires strong technical expertise, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities:

  • Provide customer-facing technical support to our largest accounts in a fast-paced work environment.
  • Become a technical expert on Cequence Security solutions.
  • Help our customers and partners with deploying Cequence products, onboarding, and training.
  • Manage critical escalations.
  • Contribute to the support knowledge base, diagnostic tools, troubleshooting guides, and training curriculums.
  • Work closely with product management, engineering, marketing, and partners to improve the product and build customer satisfaction.

Required Skills and Experience:

  • 5 years of experience working with Cloud service providers like AWS, Azure, and GCP.
  • Experience with containerization technologies, like Docker and Kubernetes.
  • Experience with scripting languages, like Python and shell-scripting.
  • Experience with data formats like XML, YAML, and JSON.
  • Experience with Linux-based servers.
  • Experience with server and configuration provisioning (Ansible, Terraform, Puppet) and source code management tools (Git, Subversion).
  • Experience with web services (nginx/Apache), data pipelining (Kafka, SQS), and data storage (SQL, Elasticsearch) technologies.

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