Telecommunications Network Specialist

1 day ago

Madurai, Tamil Nadu, India beBeeTroubleshooter Full time ₹ 25,00,000 - ₹ 60,00,000

Job Summary:

We are seeking a skilled Tech Support Professional to join our team. This role involves providing end-to-end support for telecom services, managing and troubleshooting voice/telecom networks, and working closely with global vendors and carriers.

About the Role:

This position requires strong knowledge of CUCM (Cisco Unified Communications Manager), SIP/SS7 protocols, SBCs, NGN, and VoIP troubleshooting. The ideal candidate will have experience with telecom hardware like Dialogic, Sansay, Acme/Oracle SBCs, Cisco ONS, routers, and switches.

  • Main Responsibilities:
  • Provide technical support for voice services from ticket creation to resolution.
  • Manage & troubleshoot Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing.
  • Diagnose VoIP call issues (ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, one-way audio, DID, Toll-Free).
  • Monitor and manage network entities including routers, switches, NGN, soft switches, SBCs, gateways, and Tx equipment.
  • Collaborate with vendors on T1/T3 circuits, conduct head-to-head testing on transport layers.
  • Investigate and resolve fraud-related cases, and provide escalation support by analyzing SIP/SS7 traces, CDRs, switch logs.
  • Ensure SLA adherence and provide timely updates to customers and vendors.
  • Troubleshoot VoIP features (answering rules, music on hold, calling card services, etc.).
  • Work in a 24/7 rotational environment ensuring minimal service disruption.
Requirements:

The successful candidate will possess:

  • Key Skills:
  • Strong analytical and problem-solving abilities.
  • Excellent communication skills (oral & written).
  • Familiarity with internal tools & applications.
Why Join Us:

We offer a clear growth track in VoIP, NOC, and TAC domains, as well as a competitive compensation package.

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