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SAP Basis Specialist
2 weeks ago
SAP Basis Specialist Job at Heptarc Technology Solutions Private Limited
- Key Responsibilities:
- Ensure Day-to-day quality service delivery and define, track, and achieve various ambitious service KPIs and SLAs.
- Perform comprehensive performance assessments (memory, disk I/O, IOPS, CPU utilization, etc) for SAP systems running on the Hyperscalers platform utilizing various performance tools.
- Assist EOS operations support for any ongoing performance issues in customer production systems.
- Oversee performance testing, and benchmarking for the new IT stack (HANA + OS) to find performance issues before sign-off for production implementation using a data-driven approach.
- Develop and implement performance optimization strategies for SAP applications, HANA DB, and Azure infrastructure.
- Collaborate with ECS Service Engineering, Client Delivery Management, EOS Operations, HANA development, and Customer to optimize system configurations, parameters, and resource allocation to maximize performance and scalability.
- Document performance test results, optimization processes, and recommendations for knowledge sharing and upskilling the team.
- Monitor production system performance, help the team proactively identify issues, and provide recommendations to maintain optimal performance levels.
- Root Cause Analysis for Service request failures/outages, performance issues continuous improvement methodologies.
- Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery.
- Streamline standard operating procedures by focusing on automation enhancements.
- Proactive Operation services for the customer and service on demand with a timely alert reduction program to all the stakeholders involving the customer.
