Programme Administrator

4 days ago

Vadodara, Gujarat, India beBeeProject Full time ₹ 9,00,000 - ₹ 15,00,000
About This Role

This position plays a pivotal role in ensuring seamless client interactions. As the Project Coordinator, you will serve as the primary point of contact, providing top-notch customer service and support.

Key Responsibilities:

  • Respond to client inquiries in a timely and professional manner.
  • Identify and escalate software bugs and issues to the development team for prompt resolution.
  • Maintain open communication channels with internal departments to resolve client concerns efficiently.
  • Analyze ticketing data to generate insightful reports.

Required Skills & Qualifications:

  • Excellent customer service skills.
  • Bug escalation and issue resolution expertise.
  • Strong analytical and problem-solving abilities.
  • Proficient in Microsoft Office Suite.
  • Ability to adapt to changing priorities and demands.
  • Effective communication and interpersonal skills.

Preferred Skills:

  • Zendesk experience.
  • Customer support background.
  • Userpilot knowledge.
  • MySQL database management.
  • Google Suite proficiency.
  • Microsoft Teams expertise.
  • Jira familiarity.

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