Support Ambassador

2 weeks ago


Malappuram, Kerala, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

Customer Service Excellence in a Fast-Paced Call Center Environment

Job Description:

A dynamic and ambitious customer service professional is sought after to work in a full-time capacity at our Malappuram, India location.

This role requires an individual with exceptional communication and interpersonal skills who can handle customer inquiries, resolve issues, and ensure customer satisfaction.

  • Key Responsibilities:
  • Responding to customer queries and providing accurate product/service information
  • Troubleshooting problems and maintaining accurate customer records
  • Escalating complex cases to relevant departments for prompt resolution
  • Providing outstanding customer service and ensuring customer satisfaction through continuous improvement
Requirements:
  • Proficiency in Customer Support, Customer Experience, and Relationship Building
  • Experience in handling multiple customer interactions and collaborating with cross-functional teams
  • Strong communication and interpersonal skills with the ability to adapt to diverse personalities
  • Ability to work in a fast-paced environment with multiple priorities and deadlines
  • Problem-solving and conflict resolution skills with a focus on customer-centric solutions
  • High school diploma or equivalent; a Bachelor's degree is highly valued
  • Experience in the healthcare industry is advantageous but not required
Work Environment:

The successful candidate will be working on-site at our office location in Malappuram, India. This role offers a unique opportunity to make a meaningful impact in customer satisfaction and loyalty.



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