
Support Ambassador
2 weeks ago
Customer Service Excellence in a Fast-Paced Call Center Environment
Job Description:A dynamic and ambitious customer service professional is sought after to work in a full-time capacity at our Malappuram, India location.
This role requires an individual with exceptional communication and interpersonal skills who can handle customer inquiries, resolve issues, and ensure customer satisfaction.
- Key Responsibilities:
- Responding to customer queries and providing accurate product/service information
- Troubleshooting problems and maintaining accurate customer records
- Escalating complex cases to relevant departments for prompt resolution
- Providing outstanding customer service and ensuring customer satisfaction through continuous improvement
- Proficiency in Customer Support, Customer Experience, and Relationship Building
- Experience in handling multiple customer interactions and collaborating with cross-functional teams
- Strong communication and interpersonal skills with the ability to adapt to diverse personalities
- Ability to work in a fast-paced environment with multiple priorities and deadlines
- Problem-solving and conflict resolution skills with a focus on customer-centric solutions
- High school diploma or equivalent; a Bachelor's degree is highly valued
- Experience in the healthcare industry is advantageous but not required
The successful candidate will be working on-site at our office location in Malappuram, India. This role offers a unique opportunity to make a meaningful impact in customer satisfaction and loyalty.
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