Transformation Analyst

1 week ago


Bengaluru, Karnataka, India UnitedHealth Group Full time

Transformation Analyst

Primary Responsibilities:

  • Anticipate customer needs and proactively identify solutions to improve business outcomes.
  • Provide data-driven insights to stakeholders to inform decision-making and optimize resource allocation.
  • Develop and maintain complex reports, dashboards, and models to facilitate awareness and understanding of business performance.
  • Prioritize and manage multiple projects simultaneously to meet established objectives and deadlines.
  • Communicate strategic plans, trends, and volume expectations to internal and external stakeholders.

Demonstrated Skills:

  • Analytical and problem-solving skills with a focus on data-driven decision-making.
  • Strong statistical modeling experience and proficiency with data visualization tools.
  • Excellent written and verbal communication skills with the ability to present complex information to various audiences.
  • Negotiation and influence skills with the ability to build strong relationships with internal and external stakeholders.

Required Qualifications:

  • 2+ years of experience in service operations, call centers, or workforce management.
  • 1+ years of experience with workforce management software and statistical analysis.
  • 1+ years of project management experience with a focus on delivering results-driven solutions.

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