
Career Advancement Opportunities for Sales Performance Enhancement Specialist
4 days ago
The Assistant Manager position is responsible for optimizing Advisor performance within the organization through Best-in-Class Call Audits, Audit Documentation & feedback.
- Experienced Quality Assurance professionals with hands-on experience in contemporary Conversion centric (Sales Process) Call Audits will monitor and evaluate inbound and outbound sales calls for adherence to quality standards and compliance.
- They will provide detailed feedback and recommendations to Outreach Advisors for continuous improvement, document call assessments, identify trends, and report on key performance indicators (KPIs).
- Collaboration with the training team to develop coaching programs based on audit findings, assist in creating and updating quality guidelines and performance criteria are essential responsibilities of this role.
- Additionally, ensuring compliance with company policies, procedures, and relevant regulations, working with management to identify areas for process optimization and improved customer interactions are key aspects of this position.
Key qualifications for success include a Bachelor's degree or equivalent experience in a relevant field, proven experience 3+ years as a Call Quality Auditor or in a quality assurance role within a sales-oriented call center, strong understanding of consultative sales processes in a high-ticket sales environment, and Inside Sales Outreach operations.
Excellent analytical and observation skills, effective communication and feedback delivery, proficiency in using call monitoring tools and CRM software, and familiarity with EdTech industry standards are desirable skills for this role.
Required Skills and Qualifications:Key qualifications for success include
- Bachelor's degree or equivalent experience in a relevant field
- Proven experience 3+ years as a Call Quality Auditor or in a quality assurance role within a sales-oriented call center
- Strong understanding of consultative sales processes in a high-ticket sales environment, and Inside Sales Outreach operations
This role offers an opportunity to work in a dynamic and fast-paced environment where you can grow professionally and develop your skills.
Others:Excellent analytical and observation skills, effective communication and feedback delivery, proficiency in using call monitoring tools and CRM software, and familiarity with EdTech industry standards are desirable skills for this role.
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