Financial Services Professional

5 days ago


Bengaluru, Karnataka, India Navi Full time

About Navi

We are a leading financial services company in India, offering digital-first financial products that are simple, accessible, and affordable. Our mission is to deliver innovative solutions that cater to the evolving needs of our customers.

Drawing on our in-house AI/ML capabilities, technology, and product expertise, we aim to build exceptional customer experiences. We believe in empowering our customers with personalized financial solutions that make a tangible impact on their lives.

Key Responsibilities

  • Resolve customer escalations promptly and effectively through empathetic communication and logical problem-solving.
  • Investigate complaints, gather necessary information, and provide clear resolutions while maintaining the confidentiality of customer records.
  • Handle all queries in a polite, professional manner while upholding the company's values and standards.
  • Achieve agreed-upon Key Performance Indicators (KPIs) and objectives by delivering results-driven solutions.
  • Maintain a customer-centric approach to minimize dissatisfaction and foster trust.
  • Adhere to internal policies, procedures, and processes to ensure seamless operations.
  • Interact with stakeholders and debt management teams for effective resolution and issue escalation.

Preferred Skills and Qualifications

  • Excellent communication skills: Expert level in both written and spoken English.
  • Proven work experience in Escalations teams of startups or e-commerce companies.
  • Strong problem-solving capability with logical, structured thinking.
  • Conflict resolution and management skills.
  • Proficiency in MS Excel and CRM software such as FreshDesk/ZenDesk.
  • Educational Background: B.A./B.Tech/M.Com/B.Com and/or MBA/PGDM.
  • 1-3 years of relevant work experience in Escalations/Grievance team/Emails/Chat/Customer support team in startups or e-commerce.

Venue Details

Vaishnavi Tech Square, Ibbaluru, Bellandur, Bengaluru, Karnataka - 560103

Interview Schedule

Monday to Friday, 10:00 AM to 11:00 AM



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