Financial Services Professional
5 days ago
About Navi
We are a leading financial services company in India, offering digital-first financial products that are simple, accessible, and affordable. Our mission is to deliver innovative solutions that cater to the evolving needs of our customers.
Drawing on our in-house AI/ML capabilities, technology, and product expertise, we aim to build exceptional customer experiences. We believe in empowering our customers with personalized financial solutions that make a tangible impact on their lives.
Key Responsibilities
- Resolve customer escalations promptly and effectively through empathetic communication and logical problem-solving.
- Investigate complaints, gather necessary information, and provide clear resolutions while maintaining the confidentiality of customer records.
- Handle all queries in a polite, professional manner while upholding the company's values and standards.
- Achieve agreed-upon Key Performance Indicators (KPIs) and objectives by delivering results-driven solutions.
- Maintain a customer-centric approach to minimize dissatisfaction and foster trust.
- Adhere to internal policies, procedures, and processes to ensure seamless operations.
- Interact with stakeholders and debt management teams for effective resolution and issue escalation.
Preferred Skills and Qualifications
- Excellent communication skills: Expert level in both written and spoken English.
- Proven work experience in Escalations teams of startups or e-commerce companies.
- Strong problem-solving capability with logical, structured thinking.
- Conflict resolution and management skills.
- Proficiency in MS Excel and CRM software such as FreshDesk/ZenDesk.
- Educational Background: B.A./B.Tech/M.Com/B.Com and/or MBA/PGDM.
- 1-3 years of relevant work experience in Escalations/Grievance team/Emails/Chat/Customer support team in startups or e-commerce.
Venue Details
Vaishnavi Tech Square, Ibbaluru, Bellandur, Bengaluru, Karnataka - 560103
Interview Schedule
Monday to Friday, 10:00 AM to 11:00 AM
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