Operations Director

1 day ago

Vellore, Tamil Nadu, India beBeeOperations Full time ₹ 2,09,70,690 - ₹ 2,63,71,477
Job Description

We are seeking a seasoned executive to lead our operations across Banking, Financial Services, and Insurance.

The ideal candidate will bring 15+ years of experience in setting up, transitioning, and managing operations teams (150+ headcount), working with global clients across regions.

Main Responsibilities:

  1. Lead end-to-end Service Delivery Management for global banking and financial clients, ensuring operational excellence and compliance.
  2. Manage delivery operations with FTEs, ensuring high-quality service levels, customer satisfaction, and regulatory adherence.
  3. Drive automation and process improvements, leveraging analytics, RPA, and digital tools to enhance productivity and customer experience.
  4. Lead transition and transformation initiatives, including due diligence, process migrations, and stabilization of new engagements.
  5. Partner with senior client stakeholders to provide strategic leadership and define business vision in alignment with compliance and CX objectives.
  6. Oversee risk management, KYC, CDD/EDD, and financial compliance operations, ensuring audit readiness and regulatory adherence.
  7. Build and mentor cross-functional teams, promoting diversity, equity, and inclusion while driving employee engagement.
  8. Establish MIS reporting frameworks and deliver insights to enable data-driven decision-making.

Key Skills & Qualifications:

  • Strong expertise in Wealth Management, Retail Banking, Compliance & Financial Risk.
  • Proven ability to lead and scale operations of FTEs.
  • Excellent skills in Strategic Planning, Operational Excellence, and Business Performance Optimization.
  • Strong experience in transition management, risk assessments, and due diligence.
  • Ability to drive automation, digital transformation, and process improvements.
  • Exceptional leadership, stakeholder management, and executive communication skills.

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