Senior Technical Documentation Specialist

2 weeks ago


Hyderabad, Telangana, India RSM Delivery Center Private Limited (India) Full time
Technical Documentation Specialist

At RSM Delivery Center Private Limited (India), we are seeking a skilled Technical Documentation Specialist to join our team. As a key member of our documentation team, you will be responsible for creating high-quality technical documentation that meets the needs of our clients.

Responsibilities:

• Work with project managers, subject matter experts, and other stakeholders to gather input for documentation
• Follow RSM brand standards and technical documentation guidelines
• Attend project planning and working session meetings
• Write and revise user guides, online help files, and other required documents
• Develop and maintain documentation using MadCap Flare and other tools

Requirements:

• Bachelor's degree in a related field or equivalent experience
• Proficient in MS Office applications, including Word, Excel, and PowerPoint
• Background in online help authoring tools, preferably MadCap software products
• Strong knowledge of basic and intermediate technical writing
• Good communication skills, both written and spoken

Experience:

• Minimum of 1-3 years of technical writing experience in a technical documentation/corporate IT environment
• Knowledge of product management concepts and how enterprise software products are positioned and developed

ServiceNow Knowledge Management:

• Review daily ServiceNow draft knowledge articles for article validity and correct formatting
• Create ServiceNow knowledgebase (KB) articles for all documentation and link to the required documents
• Review daily knowledge searches for 0 results and update Excel tracking spreadsheet

Other Duties as Assigned:

• Complete other assigned tasks as requested by the Technical Writer - Lead

At RSM, we offer a competitive benefits and compensation package for all our people. We are an equal opportunities employer and welcome applications from diverse candidates. Learn more about our culture and benefits at https://rsmus.com/careers/india.html.

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