Senior Technical Documentation Specialist
2 weeks ago
At RSM Delivery Center Private Limited (India), we are seeking a skilled Technical Documentation Specialist to join our team. As a key member of our documentation team, you will be responsible for creating high-quality technical documentation that meets the needs of our clients.
Responsibilities:
• Work with project managers, subject matter experts, and other stakeholders to gather input for documentation
• Follow RSM brand standards and technical documentation guidelines
• Attend project planning and working session meetings
• Write and revise user guides, online help files, and other required documents
• Develop and maintain documentation using MadCap Flare and other tools
Requirements:
• Bachelor's degree in a related field or equivalent experience
• Proficient in MS Office applications, including Word, Excel, and PowerPoint
• Background in online help authoring tools, preferably MadCap software products
• Strong knowledge of basic and intermediate technical writing
• Good communication skills, both written and spoken
Experience:
• Minimum of 1-3 years of technical writing experience in a technical documentation/corporate IT environment
• Knowledge of product management concepts and how enterprise software products are positioned and developed
ServiceNow Knowledge Management:
• Review daily ServiceNow draft knowledge articles for article validity and correct formatting
• Create ServiceNow knowledgebase (KB) articles for all documentation and link to the required documents
• Review daily knowledge searches for 0 results and update Excel tracking spreadsheet
Other Duties as Assigned:
• Complete other assigned tasks as requested by the Technical Writer - Lead
At RSM, we offer a competitive benefits and compensation package for all our people. We are an equal opportunities employer and welcome applications from diverse candidates. Learn more about our culture and benefits at https://rsmus.com/careers/india.html.
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