Quality Assurance Specialist

16 hours ago

Bengaluru, Karnataka, India beBeeQuality Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Quality Assurance Specialist

Overview:

As a Quality Assurance Specialist, you will play a vital role in ensuring that our customer support team meets the highest standards of quality. You will be responsible for monitoring and evaluating customer interactions, identifying areas for improvement, and providing feedback to agents. If you have a keen eye for detail and are passionate about delivering exceptional customer experiences, we want to hear from you

Key Responsibilities:

  • Monitor and evaluate customer support calls, emails, and chats to ensure quality assurance.
  • Analyze data to identify trends and areas for process improvement.
  • Provide constructive feedback to agents to enhance their performance.
  • Collaborate with the customer support team to implement improvements and best practices.

Requirements:

  • 2-3 years of experience in quality assurance for customer support.
  • Familiarity with customer service processes and quality metrics.
  • Strong analytical, listening, and communication skills.
  • Proficiency in MS Excel and call monitoring tools.
  • Fluency in English and Hindi is mandatory.

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