Machine Maintenance Expert

1 day ago

Kolkata, West Bengal, India beBeeMachinist Full time ₹ 9,00,000 - ₹ 15,00,000
Service Specialist

We are seeking a skilled Service Specialist to join our team.

  • As a Service Specialist, you will provide comprehensive support to customers, including machine installation, addressing breakdown calls, troubleshooting machine problems, and offering spare parts support.
  • You will develop and implement corrective and preventive actions for machine issues and ensure these actions are applied globally to all machines.
  • You will handle the installation and servicing of all machines in the assigned region, conducting mold trials, assembling machines, and ensuring machines are operational at customer sites.
  • You will provide training to customers on machine operations and troubleshooting, preparing and submitting a service report for each machine.
  • You will submit field-returned parts to the factory for analysis and warranty cost recovery, releasing flash for parts failure, and maintaining software backups, hydraulic circuits, and Bills of Material on the service portal.
  • You will generate spare parts business and develop spare parts recommendations for customers.
Key Requirements:
  • A full-time diploma in Mechanical, Electronics, Plastics, or Mechatronics.
  • The ability to provide end-to-end support for machine installation and troubleshooting.
  • Strong skills in developing and implementing corrective and preventive actions for machine problems.
  • Excellent communication and training skills to provide support and instruction to customers.
  • The ability to maintain accurate records, including service reports, software backups, and Bills of Material.

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