Director of Technical Programs Management

2 days ago


Bengaluru, Karnataka, India NetApp Full time

Job Summary:

As the Manager, Technical Programs at NetApp, you will oversee a team focused on delivering Managed Services (MS) projects for NetApp Global Services and Solutions Center (GSSC). Your responsibilities will include setting program goals, plans, and schedules, closely monitoring program execution, driving issue resolution, and ensuring the achievement of program goals. You will provide management oversight to the technical team of professionals from GSSC, identify needed resources for projects, and define and assign major project roles.

Key Responsibilities:

  • Drive business outcomes, services, and solutions to our MS customers
  • Responsible for Team SLA, SLO, and established KPIs
  • Ability to drive a high-performance team to deliver consistent value to customers
  • Own employee engagement, retention, and hiring for your team
  • Stakeholder communication, Collaboration, and Team Development
  • Develop and maintain partnerships with third-party resources, including vendors and suppliers
  • Risk Management, Documentation, Compliance, and Regulatory Adherence
  • Owner for skill building, creating individual development plans for your team members
  • Experience sharing feedback on improvement areas and bringing continuous improvement in service delivery

Requirements:

  • Hands-on experience in leading project and delivery management
  • Expert knowledge of all ITIL disciplines
  • Very Good understanding of Storage, Backup, Virtualization, and Cloud technologies
  • 24x7 shift support, supporting the 24x7 MS projects
  • Flexible with timings based on projects managed
  • Available for off-hours calls when needed
  • Bachelor's or Master's Degree in Engineering or Science
  • 10+ years of experience working in a customer-facing service delivery/technical/account/project management role with a high level of accountability
  • 2+ years of experience in Project Management, Customer-facing technical leader role (design/implementation/consulting/Managed Services) at a Cloud services provider or MS provider
  • Technical Program or Project Management experience in handling IT Infra or Data Storage projects
  • 3-5 years of people management and team management experience leading high-performance teams for large enterprise customers
  • ITIL and any Project Management certifications (such as PMP, CSM, PRICNE2) will be preferred

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