Remote Technical Support Engineer

4 days ago


Delhi, Delhi, India Artos Software Full time
Ecommerce Technical Support Role
As a Technical Support Specialist at Artos Software, you'll play a critical role in ensuring our customers have an exceptional experience with our products. You'll provide top-notch support, troubleshoot complex issues, and drive product adoption. This is a fantastic opportunity for individuals who are passionate about e-commerce, technology, and delivering exceptional customer experiences.

Key Accountabilities:
  • Deliver world-class support to customers, responding to inquiries in a timely and professional manner.
  • Develop and maintain in-depth knowledge of our Shopify apps, including features, functionality, and technical requirements.
  • Collaborate with the Merchant Success and Engineering teams to identify areas for improvement and develop creative solutions.
  • Participate in customer success initiatives to drive retention and growth.
  • Stay up-to-date with industry trends, best practices, and new technologies to continually improve support processes and outcomes.


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