Cloud Operations Coordinator

2 days ago


Bengaluru, Karnataka, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000
Cloud Support Specialist

Job Summary:

The Cloud Support Specialist will be responsible for monitoring and supporting cloud-based applications, tracking incidents, and managing communication with internal teams and external vendors.

About the Role:

  • Monitor and support SaaS applications (Level 1 support)
  • Track and resolve alerts from application, network, and infrastructure monitoring dashboards
  • Work through issues and service requests from a ticketing system
  • Assist in basic troubleshooting of production environments
  • Manage communications via email and phone with internal teams, third-party vendors, and financial institutions
  • Follow and update Standard Operating Procedures (SOPs)

Key Responsibilities:

  • Provide exceptional customer service to ensure timely resolution of technical issues
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Analyze and troubleshoot complex technical issues

Requirements:

  • Strong written and verbal communication skills
  • Some experience in cloud-based application support
  • Ability to perform basic troubleshooting of production issues

Preferred Qualifications:

  • Experience in the Banking or FinTech industry
  • Familiarity with observability tools like Dynatrace , SolarWinds , or GCP monitoring solutions


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