
Cloud Operations Coordinator
2 days ago
Job Summary:
The Cloud Support Specialist will be responsible for monitoring and supporting cloud-based applications, tracking incidents, and managing communication with internal teams and external vendors.
About the Role:
- Monitor and support SaaS applications (Level 1 support)
- Track and resolve alerts from application, network, and infrastructure monitoring dashboards
- Work through issues and service requests from a ticketing system
- Assist in basic troubleshooting of production environments
- Manage communications via email and phone with internal teams, third-party vendors, and financial institutions
- Follow and update Standard Operating Procedures (SOPs)
Key Responsibilities:
- Provide exceptional customer service to ensure timely resolution of technical issues
- Collaborate with cross-functional teams to identify and implement process improvements
- Analyze and troubleshoot complex technical issues
Requirements:
- Strong written and verbal communication skills
- Some experience in cloud-based application support
- Ability to perform basic troubleshooting of production issues
Preferred Qualifications:
- Experience in the Banking or FinTech industry
- Familiarity with observability tools like Dynatrace , SolarWinds , or GCP monitoring solutions
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