Strategic Portfolio Manager

5 days ago


Mumbai, Maharashtra, India IDFC FIRST Bank Full time

Job Summary:


The Portfolio Manager - Credit Cards will be responsible for managing organic portfolio actions for the segment, drives spends and customer lifecycle management along with portfolio, BIU and marketing team.


Key Responsibilities:



  • Develop and implement strategies to increase card spends and drive regular customer engagements.
  • Manage customer portfolio P & L metrics including spends, cross-sell and book growth.
  • Track and optimize segment activation & usage for better profitability.
  • Work closely with portfolio team for all portfolio & cross-sell related actions for millennial segment.
  • Lead interactions with marketing & campaign team to create novel portfolio & customer engagement campaigns.
  • Formalize program calendar to drive strategic activities planned for the segment.
  • Align closely with Customer Service to build and maintain a strong customer experience.
  • Evaluate and drive promotional plans to ensure consistency with product line and segment's strategic objectives.

Qualification and Experience:


Graduation: Any Graduation. Post-graduation: MBA, PGDM. 5 – 10 years of relevant experience.



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