Subject Matter Expert

6 days ago

Kota, Rajasthan, India beBeeLearning Full time ₹ 15,00,000 - ₹ 20,00,000

About Emeritus:

Emeritus aims to make high-quality education accessible and affordable worldwide by collaborating with top-tier universities.

Its unique model combines state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches.

Founded in 2015, it has more than 2,000 employees globally and offices worldwide. The company values diversity and inclusion and is committed to creating a welcoming environment for everyone.

The Learning Support Specialist plays a crucial role in enhancing the student experience.

Candidates must have industry experience, demonstrated knowledge of the course subject area, and strong interpersonal skills. This is a full-time, remote role.

The purpose of this position is to provide assistance and aid learners enrolled in programs within various fields.

Roles and Responsibilities:

  • Monitor and respond to all student inquiries via the learning management system and learner support software, using compassion and understanding for the student learning journey within 24 hours or less of submission
  • Rely on industry knowledge to quickly and clearly guide students through complex assignments and questions
  • Provide prompt feedback that includes pointed questions that will help guide students towards correct answers and allows them to build problem-solving skills
  • Work with students who are both new to the subject matter, as well as those with experience or who are further along in their careers
  • Suggest course improvements to assigned Program Delivery Manager (PDM) and Designer to ensure content is communicated clearly, accurately, and effectively
  • Communicate and collaborate with the team on a regular basis to enhance course delivery and to solve unexpected course challenges

Requirements:

  • 5+ years of extensive work experience in the field of data engineering, data science, or data analytics
  • Professional and/or academic experience in machine learning and artificial intelligence
  • Proficiency in JavaScript, Python, and the use of GitHub
  • Experience using data visualization tools (i.e. Tableau)
  • Experience using Microsoft Azure
  • Advanced academic background in mathematics, particularly statistics, calculus, and linear algebra
  • Excellent verbal and written communication and interpersonal skills with an ability to listen effectively, respond appropriately, and maintain a mutual comfort level while working with a diverse student population
  • Experience using Canvas or other related learning management system

We strive to create a workplace culture where everyone feels valued and respected.

Equal Employment Opportunity:

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

We value our community and believe in promoting equity and inclusivity.

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