Senior IT Engineer – Windows and Cloud Infrastructure

5 days ago


Ahmedabad, Gujarat, India NTT Full time

About the Role

We are seeking a skilled Senior IT Engineer to join our team, focusing on Windows and cloud infrastructure. The successful candidate will be responsible for providing a managed service to clients, ensuring their IT infrastructure and systems remain operational.

Key Responsibilities

  • Proactively monitor work queues and perform operational tasks to resolve incidents and requests within agreed SLAs.
  • Update tickets with resolution tasks performed, identify, investigate, and analyze issues, and log incidents in a timely manner.
  • Provide second-level support, identify root causes, communicate with teams and clients, and follow shift handover processes.
  • Escalate tickets, work with automation teams, and contribute to change management processes.
  • Audit and analyze incident and request tickets for quality and recommend improvements.

Requirements

  • Relevant managed services experience, ticketing tool knowledge, and ITIL process working knowledge.
  • Moderate level experience working with vendors and/or 3rd parties.
  • Ability to work well in a pressurized environment, communicate across cultures, and adapt to changing circumstances.

About NTT DATA

NTT DATA is a global innovator in business and technology services, committed to helping clients innovate, optimize, and transform for long-term success.



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