Asset Management Expert

3 days ago

Ellore, Andhra Pradesh, India beBeeConfiguration Full time ₹ 13,00,000 - ₹ 16,70,000

Job Title: Hardware Asset Management & CMDB Specialist

Location: Global Operations

Overview:

We seek an experienced professional to manage and enhance client asset lifecycle and configuration management practices across global operations.

Responsibilities:

  • Deliver end-to-end HAM and CMDB engagements, ensuring alignment with SLAs, KPIs, and service improvement initiatives.
  • Configure robust Identification and Reconciliation rules for reliable CMDB data integrity.
  • Monitor CMDB health and proactively resolve data conflicts between authoritative sources.
  • Define and maintain standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs.
  • Develop process documentation, policies, and compliance frameworks for HAM and CMDB.
  • Create application maps using ServiceNow Service Mapping.
  • Configure MID Servers for integrations and data synchronization.
  • Customize ServiceNow environments including scripting, automation, and module configuration.
  • Design reports and dashboards to support decision-making and transparency.
  • Identify opportunities for continuous service improvement.
  • Define and manage audit processes for asset data.
  • Cultivate stakeholder engagement and communication.

Requirements:

  • At least 3 years of experience in this field.
  • Strong expertise in ServiceNow HAM and CMDB modules.
  • Proven ability to drive operational excellence in IT asset and configuration management.
  • Deep understanding of CMDB architecture, CI types, and dependency mapping.
  • Experience handling large-scale data integration and reconciliation tasks.
  • Excellent documentation and process design skills.
  • Strong communication and stakeholder management abilities.

Preferred Qualifications:

  • Experience with Service Mapping and MID Server configuration.
  • Ability to write custom scripts within ServiceNow.
  • Background in ITIL practices and IT Service Management frameworks.
  • Certification - ServiceNow CIS, Certified Asset Management Professional

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