Financial Risk Manager

2 days ago

Vijayawada, Andhra Pradesh, India beBeeChargeback Full time ₹ 45,00,000 - ₹ 62,50,000
Job Title

We are seeking a highly skilled Chargeback Management Specialist to join our team. This role will play a critical part in minimizing financial losses for the bank, merchants, and cardholders by implementing robust chargeback management processes, optimizing dispute resolution efficiency, and ensuring compliance with card scheme regulations.

Key Responsibilities & Challenges

The ideal candidate will have a strong background in chargeback and dispute management, with experience in analyzing data to identify high-risk merchants, transaction types, or patterns leading to chargebacks. They will also possess excellent communication and collaboration skills, with the ability to work closely with merchants, internal teams, and other stakeholders to implement fraud prevention tools, transaction verification processes, and best practices to reduce disputes.

Chargeback & Dispute Management
  • Investigate disputes thoroughly and ensure accurate documentation to defend against unwarranted chargebacks.
  • Identify trends and root causes of disputes, recommending corrective actions to acquiring merchants and internal teams.
Dispute Loss Reduction
  • Collaborate with merchants to implement fraud prevention tools, transaction verification processes, and best practices to reduce disputes.
  • Share regular insights with stakeholders to improve dispute win rates and reduce loss ratios.
Process Optimization & Risk Control
  • Design, implement, and continuously improve operational processes for chargeback handling and dispute resolution.
  • Maintain strong financial controls, ensuring compliance with internal risk policies and regulatory requirements.
  • Balance risk mitigation with service delivery to protect profitability while ensuring positive merchant and cardholder experience.
Cross-Functional Collaboration
  • Partner with product, promotions, and operations teams to assess risk impact of new initiatives and campaigns.
  • Provide input during product design and rollout to ensure risk controls are embedded from inception.
  • Support business decisions by presenting data-driven insights and risk impact assessments.
Compliance & Quality Monitoring
  • Ensure adherence to Visa, Mastercard, JCB, CUP, Diners, and other card scheme chargeback regulations.

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