Process Trainer Specialist

2 weeks ago


Kolkata, West Bengal, India beBee Careers Full time

Job Title: Process Trainer Specialist

We are seeking a skilled Process Trainer to design and deliver training programs for our International Voice Process.

About the Role:

The successful candidate will have excellent communication skills and experience as a Process Trainer in an international BPO setting. They will be responsible for creating training curriculum, maintaining MIS related to all training batches, and staying up-to-date with product/process knowledge.

Key Responsibilities:

  • Develop and implement training strategies using inputs from Operations & Quality.
  • Maintain accurate records of training sessions and assess trainee performance.
  • Stay current with industry trends and best practices in process training.
  • Lead calibration of Trainers, QAs and Voice Coaches within the team.
  • Design and deliver process refreshers on the floor.
  • Conduct Training the Trainers (TTT) sessions for clients.
  • Create monthly Training Need Analysis reports.
  • Identify areas of knowledge gap and develop refresher plans.

About You:

  • 1+ years of experience as a Process Trainer in an international BPO.
  • Proven track record of delivering effective training programs.

We Offer:

A competitive salary based on experience, along with opportunities for growth and development in an international BPO setting.

Benefits:

Ongoing training and professional development opportunities.

Collaborative and dynamic work environment.


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